Shipping

The items available in our online store may be shipped to you via UPS.

Delivery Time

Delivery Time is dependent on 2 factors: 

1) Availability.
We do our best to keep an adequate stock of items in our online store, but it is possible that we could be "sold out" of a given item at a given time. While we try to complete every order in a timely fashion, please allow 1-2 business days for your order to be processed and filled, in addition to shipping time. If delivery is expected to take significantly longer than normally expected, we will contact you via e-mail.

2) The method of delivery.
Our store offers several shipping options from which to choose, including UPS ground, UPS 3-Day Select, and UPS Next-Day Air. Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day.

Calculating Cost
Shipping costs are calculated on the website automatically during checkout based on the weight of the items you are purchasing. You can calculate your estimated shipping cost before checking out by entering your state and ZIP code while on the shopping cart page.

Returns

New Richmond Alpaca Farm strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with item, you may return it for a refund. Returned items must be unused, in their original condition and, if applicable, their original packaging. Simply call us within 14 days of receipt of the item and we will issue you a refund for the purchase price of your item(s) to the credit card used for your purchase, but only once the item has been returned.

Please note that shipping charges cannot be refunded by New Richmond Alpaca Farm; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against loss or damage, unless you are returning the item in person. If you have any questions about our policy, please contact us.

Please note: All sales on discounted and sale items are final.

Cancellations

New Richmond Alpaca Farm works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 513-252-3700 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.